Return & Refund policy

Your satisfaction and peace of mind mean everything to us.
If you ever need any help, we will always do our best to make things easy, respectful, and stress-free for you.

Customer support email: support@ourotime.com

30-Day Easy Return

If for any reason you are not fully satisfied, you may return your watch within 30 days of delivery.

We believe returns should be simple and comfortable — not complicated.

Just send us a quick email within 30 days and let us know you would like to return the watch.
We will then kindly provide the return address and guide you through the next step.

To help make the return easier for you:

• We will send you $40 in advance to help cover return shipping

• After the watch arrives back to us, we will promptly refund the remaining balance of your order

Our goal is to make the process smooth and worry-free, with as little effort required from you as possible.

Free Repair or Replacement Support

If your watch ever has any issue, please don’t worry — we are here to help.

Depending on the situation, we will gladly arrange:

• Free repair, or

• Free replacement

All of this support is provided at no cost to you.

Simply email us and briefly tell us what happened.
If possible, you may include a photo or short video so we can understand the situation and assist you more quickly.

Once we understand the issue, we will take care of everything and work toward the best solution for you.

Our Service Commitment

We always strive to treat every customer with care, respect, and gratitude.
You will never be left alone if something goes wrong.

We aim to provide:

• Kind and patient support

• Clear communication

• Simple solutions

• A smooth and reassuring experience

If you ever have questions or need assistance, please feel free to contact us anytime:
support@ourotime.com

It is truly our honor to serve you, and we will always do our best to make sure you feel supported and valued.