Order Tracking
Thank you for your purchase! We are committed to providing a smooth, reliable delivery experience and keeping you informed every step of the way.
Order Processing
All orders are carefully prepared and shipped within 24 hours of payment confirmation (or the next business day for weekends and holidays).
Once your order ships, you will receive a shipping confirmation email with tracking details.
If you do not see this email, please check your spam or junk folder.
Tracking Your Order
Tracking usually becomes active 3–7 days after shipment while the package moves between logistics hubs.
You can track your shipment anytime using the following tools:
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Track your package: https://www.track718.us/
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Check your order status: https://www.rolexstore.watch/fulfillment?cloak=299
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Visit our store: https://www.rolexstore.watch/?cloak=299
After your package arrives in the United States, it will be handled by United States Postal Service (USPS) for final delivery.
USPS Tracking & Support:
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Tracking website: https://tools.usps.com/go/TrackConfirmAction
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Customer service phone: +1 (800) 222-1811
Shipping Timeline
Estimated delivery time: 13–25 days after shipment
Typical shipping stages:
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Warehouse processing and dispatch: ~4 days
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International transit: ~10 days
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U.S. domestic delivery (USPS): ~4 days
Occasionally, customs clearance, holidays, weather, or airline scheduling may cause minor delays. Most packages arrive within 35 days.
Lost or Delayed Packages
Your order is fully protected during transit.
If your package is lost or significantly delayed:
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Please contact us by email first: support@ourotime.com
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We will personally investigate your shipment
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If confirmed lost, we will reship a replacement within 24 hours at no cost
Important Notes
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Tracking may take several days to activate after shipment
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Delivery times are estimates and may vary slightly due to external factors
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For U.S. delivery issues after arrival, you may contact USPS first, then inform us so we can assist further
Need Help?
Email is the fastest and most reliable way to reach us. Our customer care team responds to all messages within 12–24 hours.
Customer support email: support@ourotime.com
We sincerely appreciate your trust and will personally ensure your order arrives safely and on time.
